Thebasis for all the human action is human mindset; once we manage to change theway we think, we can embark on enhancing our results. And this is actually whatthe Pacific Institute is engaged with. Placed in Seattle, Washington, ThePacific Institute is an international consultancy with more than 40 decades ofexperience in delivering customized solutions to drive the efficiency ofperformance and professional growth either within the entire organization orparticular individuals. From the date of its foundation, the corporation hasworked with almost half of the current Fortune 1000 companies as well as withnumerous educational establishments, professional sportsmen and evengovernments, overall comprising over 6.
5 million people from all over the worldas a part of their programs. Thekey factor of the global success of the Pacific institute lies in thecorporation’s expertise and approach toits business. The main focus of the company are people andculture of an organization they work with: the Pacific institute expertsbelieve that individuals are capable of managing an unlimited personalitygrowth and help their clients to learn how their beliefs and attitudes canbring about positive results in both their careers and personal life. Alongwith this, experts guide the staff members and managers to the realization ofthe importance of organizational culture, thus increasing employee cooperationas well as removing staff fragmentation and boosting team-working across theevery executive level.
Solutions which the company then proposes arescientifically-grounded and follow the universal principles of social sciences,which include psychology, sociology, biology and linguistics. Moreover, theeducational programs of the company which are created in accordance with thesesolutions focus on equipping the organizational members with all the necessaryknowledge and skills to foster self-confidence, liability and the ability tonavigate themselves in the conditions of stress and ambiguity. Generally,the appliance of the culture conversion programs of the Pacific institutefollows 4 steps: assessing, aligning, engaging and finally, sustaining.Firstly, the company experts collect the information to identify the client’sneeds. More precisely, the organization’s consistency, management system and cultureare assessed and analyzed, with findings and recommendations being thereafterreported to the board. Following that, the team of professionals designs theindividualized approach to meet the client company’s specific goals. With theengagement of the leadership of the organization, the plan of measures tocoordinate the whole organization or particular function groups is eventuallydeveloped. As the third phase, the Pacific institute exploits tools thattransform the latest discoveries in cognitive science into practical ideas, whichas a result assist the organization and its staff to take the organizationalculture to the new level.
Yet, seemingly, the most significant success factorsof the Pacific institute is that the programs they develop are never targetedat the short-term outputs: after the initial implementation of the solutions,the company’s progress is continually monitored and ensured to be maintained. Toillustrate the practical efficiency of the Pacific institute programs, the caseof Air New Zealand company will be considered. Asa consequence of 2009 global crisis, Air New Zealand, one of the most prominentpassenger transport and cargo services airline, faced serious challenges in achievingthe financial survival. Even in the times of deteriorating economicenvironment, the board of the company was firm in their intention to develop maximalfleet comfort, cost management and high performance levels. Hence, the staffand management of the company were confronted with great pressure inmaintaining optimal trading rates and pursuing further satisfaction of clients’expectations.
To realize their goals the company required the positively committedworkforce focused on excellence of service and future well-being of the airline,ready to contribute and innovate. This is where the Pacific institute playedtheir role. During a two-year period, expert teams worked with over 80 staffmembers of Air New Zealand in order to get them accredited for further deliveryand adaptation of “Realize Your Potential”program within the entire high level management and executive staff. To the endof the term, more than 9600 staff (out of the 10000 total) took part in theinitiative, as though the participation was announced to be voluntary. Theoutcome included the following: 13.69% increase in operating revenue, 2104% ofhigher net profit rates and 357% rise in normal earnings (from 2009 to 2016).
Besides, during the given period the company got seventy-four recognized awards,including six “Airline of the Year”, three times voted BestAirline in the World. Theaforementioned impressive results were attained basically due to the hard workof the expert team of the Pacific institute and the specific program designedfor the Air New Zealand case. Accordingto their individualized methodology, the consultant specialists formed cooperationwith the senior staff member, and with the consolidated efforts launched thepositive development of the organizational culture towards a “want” rather thana “have” one.
Furthermore, the resilience and flexibility of the staff inresponse to challenges was intended to be improved, which would subsequentlyform positive mindset and attitudes of the staff , also improving their organizationalbehavior and performance level. The “Realize Your Potential” program wasincorporated in Air New Zealand airline during 2010-2011 and gained the companybeyond-the-expectation results.Inconclusion, one can infer that the Pacific Institute (TPI) is a globalcorporation specializing in performance enhancement and personality growth,modification of managerial processes and leadership development.
The professionalconsultants of the company equip people, teams and organizations with the meansto open up their full creative potential to achieve highest levels ofefficiency in their workplaces and lives as a whole. The practical indicator ofthe company’s success can be traced in the activity of Air New Zealand, Best Airlineof the year 2010.