MANAGAMENT to be the best they can be §

         MANAGAMENTAND OPERATONS             NAME   Tableof contentsIntroduction……………………………………………………………………………. 2Coca-Cola’s Vision, Mission and values…………………………………………..3CSR activities………………………………………………………………………… 3Management Styles…………………………………………………………………..

5Leadership style………………………………………………………………………7Organizational structure …………………………………………………………….9Decision making ……………………………………………………………………10Stakeholders, management and ethics…………………………………………. 11Theories ……………………………………………………………………………..

Best services for writing your paper according to Trustpilot

Premium Partner
From $18.00 per page
4,8 / 5
4,80
Writers Experience
4,80
Delivery
4,90
Support
4,70
Price
Recommended Service
From $13.90 per page
4,6 / 5
4,70
Writers Experience
4,70
Delivery
4,60
Support
4,60
Price
From $20.00 per page
4,5 / 5
4,80
Writers Experience
4,50
Delivery
4,40
Support
4,10
Price
* All Partners were chosen among 50+ writing services by our Customer Satisfaction Team

11Segmentation………………………………………………………………………. 11Conclusion ………………………………………………………………………….12References ………………………………………………………………………….13                IntroductionAs a Human Resource Manager and I have been askedby the CEO to investigate the impact of leaders and managers on the operationsof this ever-growing company.

Coca cola is a carbonated soft drink that sold allover the world. This is the world’s most popular and number onebiggest selling soft drink and it has been a catalyst for social interactionand inspired innovation. Its colour white and red trademark is it’s known brandsymbol, was created in 1886 in Atlanta, Georgia, by Dr. John S. Pemberton.Pemberton’s clerk, its current president and CEO is Multar Kent.

 Candler was the firstpresident, and creator who brought true vision to the business and the brand.Packaging operations soon, started in Hawaii in next year, then spread to othercountries. The first servings of Coca?Cola were sold for 5 centsper glass. During the first year, sales averaged a modest nine servings per dayin Atlanta. Today, daily servings of Coca?Colabeverages are estimated at 1.

9 billion globally. Coca-Cola’sVision,  Mission and values Missions are :§  Torefresh the world (in body and mind)§  Toinspire moments of optimism (through their brand and actions)§  Tocreate value and make a difference (everywhere they engage)Visions are : §  People– being a great place to work where people are inspired to be the best they canbe§  Planet– being a responsible global citizen that makes a difference.§  Portfolio– bringing to the world a portfolio of beverage brands that anticipate andsatisfy people’s needs and desires.  CSRactivities Corporate Social Responsibility (CSR) is the continuingcommitment by business to behave ethically and contribute to economicdevelopment while improving the quality of life of the workforce and theirfamilies, local community and society. Coca-Cola company done many CSR activities. It aims togive charitable causes annually at least 1% annually from their income.  https://www.

google.lk/url?sa=i&rct=j&q=&esrc=s&source=images&cd=&cad=rja&uact=8&ved=0ahUKEwjF6arFzO7XAhWLYo8KHUHHCScQjRwIBw&url=http%3A%2F%2Fcraneandmatten.blogspot.com%2F2010%2F08%2Fwhat-is-csr-free-download-of.html&psig=AOvVaw0qO3zYJAxFFCGpO_0Js-ZP&ust=1512416468270335  The CSR of Coca-colaØ  Water·        Conserve water·        Watershed protection, rainwater harvesting projects ·        110 recharge shafts thatcollect rainwater.·         Ø  Energy·        Reduce energy consumptionand emission of GHGs by such as refrigeration·        EKO freshmen cooler thatused technologies devoid of hydro fluorocarbons.

·        GHG emission reduced bythree fourths·        Increased the energyefficiency of its equipment by 40-50 Ø  Packagingand recycling·        Packaging framework thataimed at recycling·        A PET recycling project·        Collected the company’spackaging material consisting of glass bottles, cans, etc. after they weredisposed. Ø  Health·        Offered health checkups,medicine and education to rural communities.·        Funded polio eradicationcamps.·        Conducted blood donationcamps and supported a 24 hour emergency service for children.·        Also conducted camps forHepatits B vaccination, eye checkups and malaria eradication in Andrapradesh.  Ø  Economicresponsibilities·        Provide employment and gavethe community opportunities to expand and grow.

·        For every job in Coca colasystem, 10 more jobs were created indirectly. The Company provides direct andindirect employmentto more than 2500 people in its five bottling plants inAndhra Pradesh situated in Ameenpur, Moula Ali (nearHyderabad), Vizag,Vijayawada, and Nellore.  Management StylesA management style is amethod which leadership used by the manager. The success that the managementteam at Coca-Cola has in motivating its employees to meet their objectives isbased on the 3 main management styles as follows.

 1.   DemocraticThe democratic leadershipstyle include of the leader, sharing the decision making abilities with thegroup members by promoting the interests of the group members and by practicingsocial equality.This emphasizes on groupagreements to generate new ideas. There are two types of democratic managementstyles; democratic and consultative democratic. Democratic is where all themanagers, junior managers and employees are involved in the ideas and finaldecision process.

Out of all the workers, no-one has a higher level than theothers in this management style. Democratic style is themanagement style that Coca-Cola adopts. This management style involvesempowerment. In this, individuals and teams given responsibilities anddecisions to make. The teams are responsible for the fault in any decision.This method of management is good as it makes the employees happy as well as productivityis high.

This is a very good method because employee’s thoughts and suggestionsare listened to by the business Feedbacks from managers at Coca-Cola’s bottlingsystem across the globe provide vital information that is incorporated in theirstrategies. Laissez-faire management styleThe Coca-Cola Company has aculture that is run in the laissez-faire style meaning the ‘hands off’approach, because the leader delegates tasks to their followers, and  provide no direction to the followers. Consultative democraticThis is where the managersallow the employees to make the ideas but the ideas are forwarded to theexecutive’s or the manager consults their team to make the final decision.Coca-Cola applies consultative management style to the company more as there canbe less conflict for what the final decision is.  Team WorkTeam work is a sub culturewithin the Coca-Cola Company. Teams are accountable for activities like:Ø  QualityØ  UtilizationandØ  YieldWithin the system, thereneeds to be a balance of Utilization, speed the factory works at, and theYield.

Working together in teams provides the cooperation necessary to achievethis smoothly.                        Employee EngagementAnother part of the cultureand the management style at the Coca-Cola Company is its employee engagement.Employee engagement consists of the following five points:Ø  Realizationsthat delivery of the hard stuff is simply not enough.Ø  Openlyacknowledging this to the workforce.

Ø  Doingwhat it takes to engage every employee in the space of 16 days.Ø  Involvingeveryone in the design of the management style consistent with vision and thevalues.Ø  Identifyingtalented individuals across the operation to act as the internal facilitatorsto train out the new behavioral standards (The Coca-Cola Company, 2014). Leadership StyleFor effective leadership,there can be no substitute for strategic thinking and tireless, relentlessexecution. There can be no alternative for attracting and retaining theabsolute best people to lead and creating a dynamic environment for them. Coca-Colaachieves this by formulating a clear and compelling vision, getting theirsystem aligned behind it, executing and constantly communicating intentions. Coca-Cola understands thatcapturing new opportunities is going to require both vision and executionacross the company and its wonderful system of bottling partners. That’s wherethe company’s vision which they call Vision 2020 comes into play.

It’s a lookat where the company and its bottling partners need to be heading in thefuture. The vision is centred on capturing unprecedented opportunities emergingin future within the global non-alcoholic beverage industry. The company’s vision is toharness new wealth, new beverage requirements and new innovations to accelerategrowth and create the world’s most respected consumer goods system.

Leaders atCoca-Cola have created a clear and compelling vision for their organization,and work to inspire their people to achieve that vision. Equally important isgetting the bottling system leadership and company employees aligned behind thevision. A comparison of management and leadership  Management                                                                    Leadership Planning and budgeting Keeping eye on bottom line Creating vision and strategy Keeping eye on the horizon   Organizing and staffing Directing and controlling Create boundaries Creating shared culture and values Helping others grow Minimize boundaries Focuses on objects – producing/selling goods and services Based on position power Focuses on people – inspiring and motivating followers Based on personal power Acting as boss Acting as coach, facilitator, servant Emotional distance • Expert mind • Talking • Conformity • Insight into organization Emotional connections (heart) • Open mind (mindfulness) • Listening (communication) • Non-conformity (courage) • Insight into self (integrity) Implementation of the leader’s vision and changes introduced by leaders, and the maintenance and administration of organizational infrastructures. Articulation of an organizational vision and the introduction of major organizational change; provides inspiration and deals with highly stressful and troublesome aspects of the external environments of organizations. Managers do things right. Leaders do the right things. Maintains stability Creates change    Six Sigma doctrine asserts:·        Continuous efforts to achieve stable andpredictable process results (e.g.

by reducing process variation) are of vital importance to the success ofCoca-cola. ·        Manufacturing and business processescharacteristics that can be defined, measured, analyzed, improved, andcontrolled. ·        Achieving sustained quality improvement requirescommitment from the entire organization, particularly from top-levelmanagement.Features that set Six Sigma ·        A clear focus of Coca cola on achieving measurableand quantifiable financial returns from any Six Sigma project.·        An increased emphasis on strong and passionatemanagement leadership and support.·        A clear commitment to making decisions on the basisof verifiable data and statistical methods, rather than assumptions and guesswork.  Organizationalstructure The company has a separate international divisionstructure. Because staffs operate separately from the head office.

Coca colahas five continental divisions around the world with presidents.o   Eurasiaand Africa groupo   NorthAmerica groupo   PacificgroupEach of these has vice presidents and they will controlsubdivisions. Even though Cocacola is a large company, this structure isefficient.  http://cokemnc.blogspot.com/p/organizational-structure.html The Coca-Cola Company realizes that it needs to be ableto meet changing demands of its customers.

There are also operating groupsdivided by different regions. By allow decisions to be made on a local level, itrapidly respond to changing market demands & higher-level management canfocus more on long-term planning. Certain divisions of the company, such asfinance, human resources, innovation, marketing and strategy and planning arecentrally located within the corporate division of the company. Most decisionswere made at the top of the hierarchy. DECISIONMAKINGThe majority of decisions made by The Coca-Cola Companyare done so by using the incremental method.

Each year, the company would analyzeresults, and then make some changes in operations to create better results nextyear. Company didn’t just quickly decide to create a new product or changeoperations. They find solutions by starting at the lower levels of theorganization.

The changes brought by using the unstructured decisionmaking.    Stakeholders, Managers andEthics Share owners. Employee,bottling partners, supplier, governmental agency, cosumers, retail customers,NGO’s, and local communities are the stake holders.

Share owners are concernedwith earning a profit local communities care about environmental issues andlabour standards. Management want to keep labour cost down while employees wantand increased benefits. Theory X and Theory YTheory XHeremajor responsible person is managers and supervisor. So they should aware ofthat the workers nit motivated towards the work and they need to be promoted orpunished to achieve their task. So product monitoring is more necessary to makethe correct command on a correct time. Those commands should be based onproduct outcome and sales indexes.

So this outcome mainly supervisors orientednot the workers oriented. Theory YHeremanagers and supervisors have positive impact on workers and due to their goodopinion supervisors have only participative management style. This theory willbe success if the relations ship between workers and managers well established.Workers have great responsibility and managers encourage them to develop moreskills. Appraisals are part of this theory but not like Theory X workers doestdepend on those motivations, also give employees frequent opportunities forpromotion. Segmentationof Coca-ColaCoca-Cola segments its market in a number of ways. CocaCola’s customer segmentations is mainly by their market demographically basedon age, income and family size. Coca-Cola’s behavioural segmentation has been akey to the company’s success.

Age is one of the most significant parts of thesegmentation of Coca Cola. Coca cola introduces Coca cola diet for the peoplewho are likely to avoid sugar and for aged people. Coca cola mainly producesthe Coca cola and the main customer of Coca cola is young people whose age is10-35.

 ConclusionCoca-Cola is world famous soft drinks. Coca-Cola has itsown unique characterizes. Coca-Cola’s Vision, Mission and values, the CSR ofCoca-cola, and management styles are discussed in this report and PESTLEanalysis of Coca-Cola also have been discuss. PESTLE analysis has discussedabout Economical factors, social factors, environment factors, legal factors,technological factors shown the positive and negatives of Coca-Cola.

Coca-Cola product many flavour demanded by consumers,demand varies on country to country. They produce drink that not suitable forhealth issues. They produce sugar free drinks or low fat drinks as favour ofthe consumers.  All changes in theproduct and transformation in Coca-Cola to increases the sales in the globalmarketSo eventually, this Coca cola company is the world’s most popular and number onebiggest selling soft drink. In here I’ve covered all the aspects of Coca-Colamainly the impact of leaders and managers on the operation as per asked by theCEO.            References TheCoca-Cola Company – Company Profile, Information, Business Description,History, Background Information on The Coca-Cola Company.

ONLINE Available at: http://www.referenceforbusiness.com/history2/32/The-Coca-Cola-Company.html. Accessed 16 January 2018. http://assets.

coca-colacompany.com/7b/46/e5be4e7d43488c2ef43ca1120a15/TCCC_125Years_Booklet_Spreads_Hi.pdfWorld ofCoca-Cola. ONLINE Availableat: https://www.worldofcoca-cola.

com/about-us/coca-cola-history/. Accessed 16 January 2018. https://www.

ama.org/documents/ame_teaching_materials_2007_08_ford_stephens_cooper.pdf CsrActivities of Coca Cola | Corporate Social Responsibility | CorporateGovernance.

ONLINE Availableat: https://www.scribd.com/doc/43803883/Csr-Activities-of-Coca-Cola. Accessed 16 January 2018.

 http://jrhs.ccpsnet.net/reviews/idliketheworldtobuyacoke.pdf