In they will try to avoid it if they

In plan to
measure managerial performance productively, system could be used, a managerial
review system. This is a way to analyse managerial performance by using methods
such as communication, leadership and change, to measure effectiveness.
The review system is developed to be interactive and to support communication
methods between the management and it will involve actions such as performance
management and appraisals.

Performance management is related to make sure the objective of the
organisation is being consistently met. It does not only concentrate on the
management performance but also it can be used to examine individual’s workers
as well as the entire organisation. Performance management aids the
organisation as it guarantees the effective distribution of the company’s
goals. Meeting the Organisational targets will then eventually lead to more
benefits such as greater profits, motivated staff, and improved control.

We Will Write a Custom Essay Specifically
For You For Only $13.90/page!

order now

An appraisal is a system used to judge workers performance and efficiency,
these are also known as performance reviews. Appraisals gives the company an
opportunity to sit down with the employee on a one on one basis, evaluate their
productivity, and give them feedback on what they doing great and on where they
could be improve and also they can plan for future. Appraisals will give a
clear indication of how well the employee is doing and what needs to be
developed further.

Joy of chocolate should adapt to these methods to make sure the staff are
working successfully towards the strategic, operational and tactical targets of
the company and that the management are performing to the greatest of their abilities
to make sure business growth and success.





Douglas McGregor was social psychologist from the United States who suggested
the X&Y theory back in 1960. The theory implies there are two methods to
managing people: X & Y.

This theory indicates that people don’t like working and they will try to avoid
it if they can. after this it says that workers require to be threatened with
punishment to influence the staff to work towards their objectives. It is thought
that managers have a habit to power in the way of Theory X will produce poor

theory Y indicates that staff tend to want to be heavily involved in their
roles, they are content to work, and they find their jobs worthwhile. Managers
who choose to use Theory Y will easily benefit from improved performance and outcomes
which will allow the staff to grow and progress.

JOC management now work towards Theory Y and so far, it appears to be
effective. The employees are reliable and hardworking and heavily involved and loyal
to the business and wish for the company to flourish. This demonstrates that
the Theory Y method does work, and the company does profit from high levels of
performance and it’s that dedication and commitment of their employees which
has permitted them to consider expansion.


Vroom(victor) & Yetton(Philip) is a contingency theory of leadership. It is
a model which offers guidelines to support management choose proper leadership
styles. The model recognizes five dissimilar leadership styles and the level of
participation with each one.

These are:
Autocratic- 1
* the leader decides solves the problem alone or makes the decisions with the
information he/she presented with that time.

Autocratic- 2
* leader gets the essential information from the workers and  makes a decision by himself

Consultative -1
*this Where the leader shares the issue with others on a one to one basis. The
leader then will take the workers ideas on board and then try to decide.

Consultative- 2
* leader shares the problem with the staff in a group meeting to attain their thoughts
and ideas then will generally make a personal decision on the issue.

Group based -2
*leaders will share the matter with others as a group then he tries to have a
discussion. The group will share ideas and opinions and assess alternatives i
to reach an agreement. The leader is going to lead the meeting and make sure
the topic remains the subject until an agreement is had. The leader won’t try
to influence their decision in anyway.

A contingency theory offers a background for management to advance the most suitable
organisational design and management style for a situation and I trust this is
a great theory for JOY to adapt as it allows the management to change to suit
the issue and think outside the box.