CaseStudy-United Communication at BoeingThe most common security concernsthat come with unified communication is eavesdropping. The possibility thatsomeone can infiltrate the IP that supports a unified communication system andlisten in or tamper with the integrity of the data raises concerns. SIPtrunking which is a service provided to an organization that allows them to usevoice services over IP through an internet connection, the risk of a hackergaining access increases. (Flanagan, 2012).
To protect Unifiedcommunications, an organization like Boeing need to implement high techencryption and authentication techniques. The company may implement adual-factor authentication system to secure external communications. Thecompany should also encrypt unified communications signaling, media packets,and data.
Signalling, media packet, and data should always travel through asecure firewall. Sessions of unified communication should be secured through aVPN tunnel. Finally, unified communications endpoints and systems should beregularly updated to reduce vulnerability. (Kao, 2009).When trying to secure voice traffic,there are several solutions that Boeing would employ. The Internet ProtocolSecurity (IPSec) which is a protocol that secures communications that happenthrough an IP, authenticates and encrypts every IP packet in a communicationsession. The other solution is the Transport Layer Security (TLS).
TLS isimplemented in the Session Initiation Protocol (SIP) where the NAT traversalworks using the TLS. The last solution that would be implemented is the SecureReal-time Transport Protocol (SRTP). The SRTP recognizes an RTP profile that issupposed to provide encryption, information integrity, and authentication andthen replays protection to the data in RTP that is both in multicast andunicast applications. (Kao, 2009). Other companies that have onlyimplemented the UC capabilities and left out the converged IP networks willenjoy the benefits of implementing a united communications system only thatthey will not be able to use wireless voice and video conferencing servicesbecause the services are not connected into a network. The other services thatthey will miss out include the use of the unified messaging service. TheMicrosoft Office Communication Server would be implemented by the companies,but unlike Boeing, they will not enjoy remote communications because the serveris not connected to an IP network.
As the CIO at Boeing, I wouldimplement the following UC capabilities that were not earlier implemented. TheClick to dial features from Outlook or a web browser. Implementing the click todial features will fasten communication as it will be easier to dial someone’sphone number by just clicking their contact on outlook or a web page. I wouldalso incorporate the corporate phone books across international and domesticlocations. This will allow all employees to easily access another employee’scontacts no matter where they may be.I would also implement the pop-upscreens that contain customized information about clients. When clients call,instead of manually searching for their information within the database, theinformation pops up on the screen. This allows faster and quality services toclients.
Lastly, I would implement a system of disaster management andrecovery where calls can be transferred to other locations ensuring that noincoming calls go unanswered and that data can still be accessed. In case of adisaster, it would be necessary for the operations of the company to continuedespite what has happened. This will increase productivity within thecompany. ReferencesFlanagan, W. A. (2012). VoIP andunified communications: Internet telephony and the future voice network.
Hoboken, N.J: Wiley.Kao, R. (2009). Unifiedcommunications for dummies. Hoboken, N.J: Wiley.