As it has been previouslysaid, my client had a very challenging and difficult time. In palliative care,such aspects as communication, interpersonal relationships play a large role.
Onlyby means of communion the health care assistants and other professionals couldunderstand Mrs. Petrova’s situation and evaluate her health conditions and then,use a proper medication and caring methods. To understand the client is crucial,especially in terms of palliative care. First and foremost, while assistingmy client with her day-to-day care, I resorted to multiple methods andstrategies of listening which had a positive effect on my client. These listeningmethods encompassed different ways: demonstrating empathy, paying due attentionto clients’ needs, giving the client an opportunity to express herself.
All thesestrategies facilitated communication and contributed to excellent understandingbetween parties. It was also important to looks at the client and communicate withher through the prism of her points of view, opinions, beliefs, visions. It was of paramount significance to involve my clientin facilitating conversations which included open-ended questions that gave myclient the opportunity to express herself, show her individuality and personality,express her thoughts in terms of different topics (for example: “How are youfeeling today?”, “What has been worrying you most?”, “How have you been copingwith these experiences?”, “I understand that you have some questions andconcerns about your care. Can you tell me more about that?”, “How do you seethings going from here?”)Explaining everything to myclient in a proper way played a crucial role and was also used in order to geta better understanding about my client’s plans, opinions, recollections(example: “Can you give me an example of what you are talking about?”, “Tell memore about …”, “As you were talking I noticed … in your body language. I amwondering if you are feeling/experiencing …?”)Besides, while conducting aconversation I used paraphrasing and summarizing. It helped my client understandthat her opinions were being listened to to and her concerns and views were takeninto consideration.
It also provided an opportunity to get furtherclarification (example: “What I hear you saying is that you have beenexperiencing … which has been making you feel … Have I understood thatcorrectly?”, “What would be most helpful? Is there anything else you need?”).As it has been mentioned,non-verbal communication was of paramount significance especially if we speakabout palliative care. It is clear that all clients are absolutely differentand each of them including my client have their own non-verbal communicationslanguage. As a HCA, I had to understand everything that my client wanted toexpress both verbally and non-verbally. I could understand the needs andrequirements of my client by having a deeper look at her body languagepatterns. While communicating with myclient and the members of Mrs.
Petrova’s family, I paid special attention to theplace and the environment. I was very important for me to ensure that everybodyfelt safe and secure. For that reason, I always avoided speaking with the familymembers of the client in crowded places, because it could confuse and make my clientsfeel embarrassed or uncomfortable.
Besides, it is significant to say how importantto maintain the privacy and dignity of my client and all members of her familyespecially when everybody was anxious about the incurable disease of my client.