5 Things that Doctors Hate in HealthcareIT Technology Technology has impacted every walk ofour lives.
The last few years have seen revolutionary technologicaladvancements. From landline telephones to smartphones, from feature phones toiPhones, from slow internet connections to today’s 4G connections, technologyhas phenomenally transformed our lives. The way we read news on mobile,interact with friends and family members through social networking sites, doonline shopping – technology has changed the way we live our lives.
Similar to other industries, thehealthcare industry also is seeing rapid changes owing to the innovations inmedical devices and software. Digital technologies are changing the way care isadministered to patients and also the way healthcare organisations function.While there is a growth in the adoption of healthcare technologies by healthproviders, there is also displeasure amongst the doctors about the availablehealthcare technologies. It is not that doctors are not used to using latesttechnologies – they are the ones who have been using the latest technologiessince a long time – right from MRI machines, X-Ray machines, or the varioushospital instruments, they are well versed with the use of technology. Thenwhat is wrong with today’s healthcare IT solutions? Research shows that hospital staff spends on anaverage 5 hours a day entering patients’ data into electronic health records(EHRs). Hospitals are needing to hire more staff for conducting data work. Alarge chunk of the hospital income is being spent on keeping up withtechnological advancements and maintaining a task force for it. This is acompletely counter-intuitive scenario.
When the technology is supposed toreduce time and efforts and enhance the patient care, what is making it notdeliver on its promise? Here is our take why doctors could behating the healthcare IT solutions available to them – Mobility Most of the times,doctors are on the move. From hospitals rounds, OPDs, to moving from one clinicto the other – they are hardly at their desk. The biggest drawback of many of theavailable healthcare IT solutions is their stationary nature. The doctors arerequired to input data regarding their patients after returning to their desks.
With so many patients in the hospital and with an equal number of them visitingdaily in the OPD, it becomes tasking to remember, recollect and retain theaccurate information for each of the patients. Doctors need a solution whichcan allow them to access patient information anytime, anywhere, right fromtheir mobile devices. Non-Intuitive Interface Some of the mostcrucial duties of doctors include attending to emergencies, looking afterinpatients, medical floors, and attending intensive care units. What doctorsneed a solution which can provide them quick and easy access to patient data,reduce the costs of operations, reduce human errors and help in reliableprescriptions. Doctors need asystem which can allow them to enter data with a few clicks or drag and drop.They need a system which is extremely easy to use, works on their mobile phonesor tablets, is designed “for doctors”. In many cases, the health IT solutionsdo not consider the working patterns of the doctors and are designed in a verycomplex fashion. Non-Integrated SystemsHospitals andclinics generate a humongous amount of data – patient records, inventoryrecords, data from medical stores and labs, and so on.
While technology hasentered hospitals and some records are being maintained through computersinstead of paper records, all the systems still work in silos. There is nointegration of this information. This further adds to the woes of the doctorsand the medical staff working in the hospitals and clinics. A major chunk oftheir medical time is invested in maintaining, finding, or sorting the data. Havinga solution which integrates various aspects of the healthcare ecosystem willimmensely help the medical fraternity as it can give them quick access to allthe required information. Complex WorkflowsEach hospital andclinic follows specific workflows.
Just because they are adopting a particulartechnology does not mean that the hospitals will change their workflows. The healthIT solution should be flexible and adaptable to the hospital’s specificworkflows. It needs to allow the creation of custom workflows.
Since no twodoctors think alike, each doctor follows a specific style of working, aspecific pattern, and processes the information in a particular way. When theIT systems force all the doctors to follow the same pattern, the doctors don’tappreciate it and it makes them unproductive. Hard to Manage The doctors or thestaff at the healthcare organisation are not necessarily equipped to handlecomplex hardware and software. Handling software failures or hardware updatesis a daunting task for them. Hospitals also do not want to build and managetheir own IT teams to maintain and upgrade their IT systems. They needsolutions which can be accessed via the web, do not require any efforts ontheir part to upgrade or maintain, and do not need any capital investment in hardwareor software. That’s where the latest cloud-based solutions are gainingpopularity amongst the doctors and hospitals. Time is of the essencefor doctors, and they need to take very crucial decisions within a very shorttime.
We, at Mars Plus believe that technology should aid the doctors in theirdecision-making, reduce their time and efforts, help them spend more time withtheir patients, reduce their costs and overheads, and improve the overallpatient care. With that in mind, we have designed a very user-friendly andfully-integrated healthcare ecosystem – check it out at www.marspls.com.